Swim Central Support and Resources

Swim Central is our new purpose-built home for membership, events and results across Australia.

Club Help

Events

Topic	Video	PDF
How to link a venue	Click Here	Click Here
How to set up a competition		Click Here (updated 17/10/19)
How to restrict nominations to a competition	Click Here	Click Here
How to edit competition nomination dates	Click Here	Click Here
How to create an entry link		Click Here
How to export competition entries	Click Here	Click Here
How do I associate a meet with my club		Click Here

Membership

Topic	Video	PDF
How to create a membership product	Click Here	Click Here
How to obsolete a membership product	Click Here	Click Here
How to add a discount to a membership product	Click Here	Click Here
How to set up family discounts	Click Here	Click Here
How to send a purchase order	Click Here	Click Here
How to automatically send documents to new members	Click Here	Click Here
How to set a member's account to pending/suspended	Click Here	Click Here
How does a member transfer clubs?	Click Here	Click Here
How to check/set-up a replacement product	Click Here	Click Here

General

Topic	Video	PDF
How to view or edit a group	Click Here	Click Here
How to add a single member to a group	Click Here	Click Here
How to edit committee positions	Click Here	Click Here
How to add Entity terms and conditions to products	Click Here	Click Here
How to edit Entity bank details	Click Here	Click Here
How to view a list of Club payment's	Click Here	Click Here
How to see and approve a refund request	Click Here	Click Here
How to check/set-up a replacement product	Click Here	Click Here

Parent/Member Help

Login/Family Set-up

Topic	Video	PDF
How do I access Swim Central for the first time (existing member)?	Click Here	Click Here
How do I register for Swim Central (new member)?	Click Here	Click Here
How do I add a new family group into Swim Central?	Click Here	Click Here
How do I pay for multiple family members in one transaction?	Click Here	Click Here
How do I edit my personal details?	Click Here	Click Here
How do I graduate an over-18 dependant?		Click Here

Events

Topic	Video	PDF
How do I enter a competition?	Click Here updated 07/10/2019	Click Here
How do I download my invoice?	Click Here	Click Here
How do I search for results?	Click Here	Click Here
How do I request a refund?	Click Here	Click Here

Membership

Topic	Video	PDF
How do I register for Swim Central (new member)?	Click Here	Click Here
How do I purchase a membership product?	Click Here	Click Here
How do I pay for multiple family members in one transaction?	Click Here	Click Here
How do I download my invoice?	Click Here	Click Here
How do I transfer clubs?	Click Here	Click Here
How do I request a refund?	Click Here	Click Here

FAQ's

To view answers to our most frequently asked questions click here

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