Swim Central Support and Resources

Swim Central is our new purpose-built home for membership, events and results across Australia. 

Club Help

  • Events
  • Topic PDF
    How to link a venue Click Here
    How to set up a competition Click Here
    How to restrict nominations to a competition Click Here
    How to edit competition nomination dates Click Here
    How to create an entry link Click Here
    How to export competition entries  Click Here
    How do I associate a meet with my club  Click Here
    How to share documents with entrants Click Here
    How do I enter and pay for a club relay team Click Here (updated 18 August 2020)
    How to create a Direct Link (Embeddables) Click Here (updated 8 Oct 2020)
    How do administrators check club entries to an external meet Coming soon
  • Membership
  • Topic PDF
    How to discount a membership product Click Here (Updated 4 June 2020)
    How to set up family discounts Click Here (updated 4 June 2020)
    How to send a purchase order Click Here (updated 4 June 2020)
    How to automatically send documents to new members Click Here (updated 4 June 2020)
    How to set a member's account to suspended Click Here (updated 4 June 2020)
    How to check/set-up a replacement product Click Here (updated 8 Oct 2020)
    How to turn on membership products for purchase Click Here (updated 13 July 2020)
    How to turn off membership products Click Here
    How to see a list of members who have not renewed Click Here (updated 15 July 2020)
    How to download a member list Click Here (updated 25 May 2020)
    How to pay for life members and committee members For Further info please email sv.admin@vic.swimming.org.au
    How to view a dependant's linked parent Click Here (updated 13 July 2020)
    How to send a message to a group Click Here (Updated 4 June 2020)
  • General
  • Topic PDF
    How to view or edit a group Click Here
    How to add a single member to a group Click Here
    How to edit committee positions Click Here (updated 25 May 2020)
    How to add Entity terms and conditions to products Click Here (updated 25 May 2020)
    How to edit Entity bank details  Click Here (updated 4 June 2020)
    How to view a list of Club payment's Click Here (updated 25 May 2020)
    How to see and approve a refund request Click Here (updated 4 June 2020)
    Why is there a requirement to upload I.D. documents to receive club funds Click Here (updated 25 May 2020)
    How do I upload I.D. documents for the club to receive funds.  Click Here (updated 25 May 2020)
    What does the "Entity Warning" Mean for my club? Click Here (updated 15 July 2020)
    Chrome Breach Pop Up Click Here (updated 15 July 2020)
    Dashboard Alerts Click Here (updated 8 Oct 2020)

     

Parent/Member Help

  • New Members
  • Topic PDF
    How do I buy a membership? Click Here (updated 8 Oct 2020)
    How to create a family Group? Click Here (updated 11 Sept 2020)
    How do I download my invoice? Click Here (updated 11 Sept 2020)
    How to add and edit dependants Click Here (updated 8 Oct 2020)
  • Existing Members
  • Topic PDF
    How do I transfer clubs? Click Here (updated 11 Sept 2020)
    How do I renew my membership Click Here (updated 8 Oct 2020)
    How do I edit my personal details? Click Here (updated 8 Oct 2020)
    How do I graduate an over-18 dependant? Click Here (updated 8 Oct 2020)
    How do I reset a forgotten password Click Here (updated 11 Sept 2020)
    How do I reset a family administrator pin Click Here (updated 8 Oct 2020)
    How do I request a refund? Click Here (Updated 8 Oct 2020)
    How do I add Family Members Click Here (updated 11 Sept 2020)
    How to assign my accreditation Click Here (updated 8 Oct 2020)
    How do I action a pending payment Click Here (updated 4 June 2020)
    Chrome Breach Pop Up Click Here (updated 15 July 2020)
    How to set a Primary Membership Click Here (updated 11 Sept 2020)
  • Events
  • Topic PDF

    How do I enter a competition?

    Click Here (updated 11 Sept 2020)
    How do I download my invoice? Click Here (updated 11 Sept 2020)
    How do I search for results? Click Here (Updated 8 Oct 2020)
    How do I request a refund? Click Here (Updated 8 Oct 2020)
  • FAQ's
  • To view answers to our most frequently asked questions click here

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