Swim Central is our new purpose-built home for membership, events and results across Australia.
Club Help
- Events
- Membership
- General
| Topic | Video | |
|---|---|---|
| How to link a venue | Click Here | Click Here |
| How to set up a competition | Click Here (updated 23/01/20) | |
| How to restrict nominations to a competition | Click Here | Click Here |
| How to edit competition nomination dates | Click Here | Click Here |
| How to create an entry link | Click Here | |
| How to export competition entries | Click Here | Click Here |
| How do I associate a meet with my club | Click Here | |
| How to share documents with entrants | Click Here | |
| How do I enter and pay for a club relay team | Coming soon | |
| How do administrators check club entries to an external meet | Coming soon |
| Topic | Video | |
|---|---|---|
| How to discount a membership product | Click Here | Click Here |
| How to set up family discounts | Click Here | Click Here |
| How to send a purchase order | Click Here | Click Here |
| How to automatically send documents to new members | Click Here | Click Here |
| How to set a member's account to suspended | Click Here | Click Here |
| How does a member transfer clubs? | Click Here | Click Here |
| How to check/set-up a replacement product | Click Here | |
| How to turn on membership products for purchase | Click Here | |
| How to turn off membership products | Click Here | |
| How to see a list of members who have not renewed | Click Here | |
| How to download a member list | Click Here | |
| How to pay for life members and committee members | Coming Soon | |
| How to view a dependant's linked parent | Click Here |
| Topic | Video | |
|---|---|---|
| How to view or edit a group | Click Here | Click Here |
| How to add a single member to a group | Click Here | Click Here |
| How to edit committee positions | Click Here | Click Here |
| How to add Entity terms and conditions to products | Click Here | Click Here |
| How to edit Entity bank details | Click Here | Click Here |
| How to view a list of Club payment's | Click Here | |
| How to see and approve a refund request | Click Here |
Parent/Member Help
- New Members
- Existing Members
- Events
- FAQ's
| Topic | Video | |
|---|---|---|
| How do I register for Swim Central? | Click Here | Click Here |
| How do I add a new family group into Swim Central? | Click Here | Click Here |
| How do I purchase a membership product? | Click Here | Click Here |
| How do I pay for multiple family members in one transaction? | Click Here | Click Here |
| How do I download my invoice? | Click Here | Click Here |
| Topic | Video | |
|---|---|---|
| How do I register for Swim Central (new member)? | Click Here | Click Here |
| How do I transfer clubs? | Click Here | Click Here |
| How do I pay for multiple family members in one transaction? | Click Here | Click Here |
| How do I edit my personal details? | Click Here | Click Here |
| How do I graduate an over-18 dependant? | Click Here | |
| How do I reset a forgotten password | Click Here | |
| How do I reset a family administrator pin | Click Here | |
| How do I request a refund? | Click Here |
| Topic | Video | |
|---|---|---|
|
How do I enter a competition? |
Click Here updated 07/10/2019 | Click Here |
| How do I download my invoice? | Click Here | Click Here |
| How do I search for results? | Click Here | Click Here |
| How do I request a refund? | Click Here |
To view answers to our most frequently asked questions click here
