Swim Central is our new purpose-built home for membership, events and results across Australia.
Club Help
- Events
- Membership
- General
| Topic | |
|---|---|
| How to link a venue | Click Here |
| How to set up a competition | Click Here |
| How to restrict nominations to a competition | Click Here |
| How to edit competition nomination dates | Click Here |
| How to create an entry link | Click Here |
| How to export competition entries | Click Here |
| How do I associate a meet with my club | Click Here |
| How to share documents with entrants | Click Here |
| How do I enter and pay for a club relay team | Click Here (updated 18 August 2020) |
| How to create a Direct Link (Embeddables) | Click Here (updated 8 Oct 2020) |
| How do administrators check club entries to an external meet | Coming soon |
| Topic | |
|---|---|
| How to discount a membership product | Click Here (Updated 4 June 2020) |
| How to set up family discounts | Click Here (updated 4 June 2020) |
| How to send a purchase order | Click Here (updated 4 June 2020) |
| How to automatically send documents to new members | Click Here (updated 4 June 2020) |
| How to set a member's account to suspended | Click Here (updated 4 June 2020) |
| How to check/set-up a replacement product | Click Here (updated 8 Oct 2020) |
| How to turn on membership products for purchase | Click Here (updated 13 July 2020) |
| How to turn off membership products | Click Here |
| How to see a list of members who have not renewed | Click Here (updated 15 July 2020) |
| How to download a member list | Click Here (updated 25 May 2020) |
| How to pay for life members and committee members | For Further info please email sv.admin@vic.swimming.org.au |
| How to view a dependant's linked parent | Click Here (updated 13 July 2020) |
| How to send a message to a group | Click Here (Updated 4 June 2020) |
| Topic | |
|---|---|
| How to view or edit a group | Click Here |
| How to add a single member to a group | Click Here |
| How to edit committee positions | Click Here (updated 25 May 2020) |
| How to add Entity terms and conditions to products | Click Here (updated 25 May 2020) |
| How to edit Entity bank details | Click Here (updated 4 June 2020) |
| How to view a list of Club payment's | Click Here (updated 25 May 2020) |
| How to see and approve a refund request | Click Here (updated 4 June 2020) |
| Why is there a requirement to upload I.D. documents to receive club funds | Click Here (updated 25 May 2020) |
| How do I upload I.D. documents for the club to receive funds. | Click Here (updated 25 May 2020) |
| What does the "Entity Warning" Mean for my club? | Click Here (updated 15 July 2020) |
| Chrome Breach Pop Up | Click Here (updated 15 July 2020) |
| Dashboard Alerts | Click Here (updated 8 Oct 2020) |
Parent/Member Help
- New Members
- Existing Members
- Events
- FAQ's
| Topic | |
|---|---|
| How do I buy a membership? | Click Here (updated 8 Oct 2020) |
| How to create a family Group? | Click Here (updated 11 Sept 2020) |
| How do I download my invoice? | Click Here (updated 11 Sept 2020) |
| How to add and edit dependants | Click Here (updated 8 Oct 2020) |
| Topic | |
|---|---|
| How do I transfer clubs? | Click Here (updated 11 Sept 2020) |
| How do I renew my membership | Click Here (updated 8 Oct 2020) |
| How do I edit my personal details? | Click Here (updated 8 Oct 2020) |
| How do I graduate an over-18 dependant? | Click Here (updated 8 Oct 2020) |
| How do I reset a forgotten password | Click Here (updated 11 Sept 2020) |
| How do I reset a family administrator pin | Click Here (updated 8 Oct 2020) |
| How do I request a refund? | Click Here (Updated 8 Oct 2020) |
| How do I add Family Members | Click Here (updated 11 Sept 2020) |
| How to assign my accreditation | Click Here (updated 8 Oct 2020) |
| How do I action a pending payment | Click Here (updated 4 June 2020) |
| Chrome Breach Pop Up | Click Here (updated 15 July 2020) |
| How to set a Primary Membership | Click Here (updated 11 Sept 2020) |
| Topic | |
|---|---|
|
How do I enter a competition? |
Click Here (updated 11 Sept 2020) |
| How do I download my invoice? | Click Here (updated 11 Sept 2020) |
| How do I search for results? | Click Here (Updated 8 Oct 2020) |
| How do I request a refund? | Click Here (Updated 8 Oct 2020) |
To view answers to our most frequently asked questions click here
